The Regional Sales Manager of MTN Ghana in the Western North Region, Samuel Coffie, has stated that all sales agents working with the telecommunications company are well trained to provide quality services to customers.
According to Mr Coffie, MTN ensures that its agents are equipped with the necessary knowledge and skills to serve customers effectively.
He explained that agents are expected to provide clear information about the services and offers available to customers to help them understand what they are purchasing and ensure their satisfaction.
Mr Coffie warned that any agent who fails to meet the required standards of service delivery would face the appropriate consequences.
He also encouraged customers to report agents who fail to provide the correct information or deliver services according to MTN’s standards.
He made these remarks when MTN engaged media practitioners in the Western North Region to discuss the company’s services.
